FAQ
Frequently Ask Questions
Common Questions
General Questions
What industries does WeGo Service specialise in?
WeGo Service works with a wide range of industries, including fashion, electronics, home goods, beauty, and private-label brands. If you need sourcing for a specific niche, we can find the right suppliers for you.
Can WeGo Service assist with sustainable or eco-friendly product sourcing?
Yes! We can help source eco-friendly materials, sustainable packaging, and ethically produced products by working with certified manufacturers.
Does WeGo Service work with startups or small businesses?
Absolutely! We offer sourcing solutions tailored to startups, small businesses, and large enterprises. Whether you need a small MOQ (minimum order quantity) or bulk orders, we have flexible options.
Where is WeGo Service located, and do you have local offices in other countries?
WeGo Service is based in China, where we have direct access to manufacturers and suppliers. Currently, we operate remotely for international clients but provide full support online.
Do I need a business license to work with WeGo Service?
No, you do not need a business license to work with us. We support individual entrepreneurs, startups, and registered companies in sourcing products.
Does WeGo Service offer ongoing support after sourcing a product?
Yes! We provide ongoing quality control, fulfilment, and logistics support to ensure a smooth process even after your order is placed.
Product Sourcing & Development
How does WeGo Service handle intellectual property protection during product development?
We ensure that suppliers sign Non-Disclosure Agreements (NDAs) before handling custom designs and product specifications. We can also guide you on trademarking and IP protection strategies.
Can you source custom-made products or only existing ones?
We can do both! If you have a custom product idea, we can work with manufacturers to develop it. If you need existing products, we find the best suppliers with private-label and white-label options.
What is the typical lead time for product development and sourcing?
- Product sourcing: 7-14 daysfor supplier selection and price negotiation
- Sampling process: 10-20 days, depending on product complexity
- Production: 20-60 days, depending on quantity and product type
Can WeGo Service help with product certifications and compliance requirements?
Yes! We work with suppliers who provide products that meet international safety and regulatory standards (CE, FDA, RoHS, etc.). We also help arrange lab testing and compliance documentation if required.
How do you find and verify the best suppliers?
We have a strict vetting process that includes:
✅ Background checks on suppliers’ business history
✅ Factory visits and audits to ensure compliance
✅ Product sampling to test quality before bulk production
✅ Customer feedback and reviews from previous buyers
Do you negotiate pricing with suppliers on my behalf?
Yes! We negotiate bulk discounts, better payment terms, and competitive pricing to help you save on costs while maintaining quality.
Can I visit the factories you work with?
Yes! If you want to visit a supplier, we can help arrange factory tours and meetings with manufacturers in China.
Quality Control & Fulfilment
How does WeGo Service manage defective products or quality issues?
We conduct pre-production, in-production, and final product inspections to catch defects early. If there’s a quality issue, we will:
✔ Work with the supplier to replace or fix the defective items
✔ Negotiate compensation or refunds if necessary
✔ Ensure future batches meet your quality requirements
What quality control measures do you have in place?
We offer:
✅ Factory audits before production
✅ Sample testing before bulk orders
✅ In-line inspections during manufacturing
✅ Final product checks before shipping
Can WeGo Service accommodate special packaging or labelling requirements?
Yes! We provide custom packaging, labelling, barcoding, and branding for private-label products and e-commerce packaging.
Can you conduct factory audits or production monitoring?
Yes, we offer supplier audits, factory visits, and third-party inspection services to ensure compliance and production efficiency.
What happens if a supplier fails to meet agreed standards?
We work with alternative backup suppliers and ensure a resolution before production completion. If necessary, we help with supplier replacements.
Can I request independent third-party inspections?
Yes! We can arrange for third-party inspection agencies to verify product quality before shipping.
Shipping & Logistics
Does WeGo Service handle customs clearance and import documentation?
Yes, we assist with customs paperwork, duty calculations, and compliance checks to ensure smooth importation.
What are the shipping options available?
🚚 Express Shipping (5-10 days) – DHL, FedEx, UPS
🚢 Sea Freight (20-45 days) – Cost-effective for large orders
✈ Air Freight (7-14 days) – Faster than sea freight, but cheaper than express
Can you arrange warehouse storage before shipping?
Yes, we offer secure warehousing where we store and consolidate shipments before dispatch.
How long does shipping take to different countries?
Shipping times vary based on the method:
- USA & Europe:5-45 days (depending on air/sea shipping)
- Australia & NZ:7-45 days
- Asia:3-30 days
What are the options for tracking shipments?
We provide tracking numbers for express shipping and freight tracking updates for bulk orders.
Can you handle Amazon FBA and dropshipping fulfilment?
Yes! We prepare shipments according to Amazon’s FBA requirements and offer dropshipping services directly to your customers.
Does WeGo Service offer insurance for shipments?
Yes! We provide optional shipping insurance to protect against lost or damaged goods.
Payments & Pricing
Are there any minimum order quantities (MOQs)?
Yes, but it varies by product and supplier. We negotiate the lowest possible MOQs based on your needs.
How does WeGo Service ensure competitive pricing?
We use bulk order discounts, strong supplier relationships, and strategic negotiation to get the best prices.
What payment methods do you accept?
We accept bank transfers, PayPal, and secure online payments.
Do you offer payment protection or escrow services?
Yes! Payments are handled through secure channels, and we ensure suppliers meet requirements before releasing funds.
Are there any hidden fees in your service pricing?
No! We provide transparent pricing with no hidden costs.
