FAQ
What kind of products & services does WeGo Service source?
WeGo Service can source almost any product or service from commodity to customized. Check our Strategic Sourcing section to see just a few of the products WeGo Service can find. Our services are designed to eliminate any risk over the entire import process.
What is the difference between WeGo Service and vendors on B2B websites such as Alibaba?
The difference between WeGo Service and vendors from Alibaba or sourcing companies is that
WeGo Service;
Does not mark up the pricing
Works for your interests, not those of the factory
Is not a reseller nor do we represent any factory
Represents you in dealing with the factory
Gives you direct access to Chinese manufacturers
Makes sure that you get the best price/quality ratio for your product
Makes sure that you have a choice of factories pre-qualified through WeGo Service audits
Determines quality based on your specifications, not the factories.
Vendors on Alibaba, Sourcing companies and other B2B websites typically;
Will mark up the products from the factory to make a profit.
Often will not offerfactory information to force clients to continue to buy through them.
Solely rely on a factory’s quality control for your order.
Provide no guarantees that the quality of the products they are selling you will match the quality of the sample you provided.
May provide poor and slow service, less than fluent English and no follow-up after the order is paid for.
What size of businesses does WeGo Service work with?
WeGo Service support independent retailers, online businesses such as Amazon Marketplace sellers, small to medium companies that are looking to source goods and services from China.
What’s the minimum order quantity? Do I have to order a full container?
You don’t have to order a full container. Minimum order quantities vary depending on the product and the manufacturer of the product.Often manufacturers set a minimum order as goods are produced to order and setting up production for only a few units is not financially viable. However stock can often be available in lower quantities.
Can I have my own brand name put on my product?
For many products you can. However, this depends on the factory, the quantity you’re ordering and exactly how you want to brand your product.
Basic branding of your product – stickers and package printing with your name/logo – is a service normally offered for a very small fee (and sometimes for FREE)
Other types of branding could mean new tooling molds need making in order to manufacture the product. This can be more expensive. There are many ways *OEM branding can be done.
So speak with us when you’re placing your order and we’ll be happy to give you a range of options and costs subject to your requirements.
* OEM Branding: (Original Equipment Manufacturer).
Can I get samples before I place an order?
Yes, we often arrange samples before orders are placed sometimes the factory will often offer these for free however the factory may charge for higher value items.
I’ve already found a supplier, how can WeGo Service help me?
Many people contact WeGo Service when they have already found the supplier and products they want. Finding a supplier on a website is just the first step. It’s a big risk to send off thousands of dollars to an unknown factory in China. This is where WeGo Service can help you to ensure you get the goods, quality, service and prevention of losses your business needs
If you’ve already found a potential supplier WeGo Service can take over and look after your needs from there.We can verify the supplier is legitimate. Arrange the order and help negotiate better pricing. Or find alternative suppliers for you to make comparisons with. WeGo Service will also take care of filling out all the time-consuming, tedious paperwork. WeGo Service will also look after the quality control testing and organize the insurance, tax, customs and shipping.
Do I need an import permit or to be registered for tax?
No you don’t. This is a common misconception about importing. If you’re NOT registered for tax you would normally have to apply for a temporary number ‘turn number’.
However if you’re importing with WeGo Service you don’t even need to do that. WeGo Service can deal with that for you.
Certain products do require specific import permits. These need to be applied for. However if you’re a member of WeGo Service this is all done for you. It’s one more thing you don’t need to worry about.
You can focus on running your business – not time consuming paperwork.
Why do you charge for a membership?
• Sourcing the right product. This means choosing from the huge selection of potential suppliers, assessing the honest, reliable manufacturers and filtering unreliable or dishonest suppliers.
• Price and Quality. There are many suppliers offer exceptionally cheap prices. What you won’t discover – until too late – is they’ve sacrificed the quality. Given our experience with a wide range of products – we’re highly attuned to games the manufacturers can play.
• Negotiating Price. In China virtually everything is negotiable. Never accept the first price a factory provides. You can usually get a better deal, particularly if you know their costs. Comparing several suppliers will help indicate a fair price.
• Specifications and quantities. Getting the exact specifications for your product is very important. Manufacturers have been known to make costly mistakes simply because they weren’t given highly specific specifications.
• Landed Quotes. This includes calculating freight costs, the weight of goods in containers, how many goods can fit into a container.
• Fluctuations in exchange rates and material prices all need to be addressed in detail before an order is placed.
• In order to continue the high level of service to our existing members, WeGo Service cannot deal with every possible inquiry.
• Over the long term, it’s a small price to pay to have your interests handled by import professionals in China.
• Ultimately it’s this groundwork which can make the difference between success and failure. In the long run, we believe you’ll find WeGo Service great value for money.
Why can’t I see product prices on your website?
Prices change too quickly each order is unique
There are many variables WeGo Service must confirm unique to each order. These variables change on a daily basis.
Unless you’re familiar with every one of these costs then the advertised price of a product in China means very little.
Ultimately it’s the landed price which matters, which is the unit price of the product delivered to you.
Even products we deal with regularly change price rapidly. Exchange rates, material (oil, metal) prices and of course the quantity you are buying all effect prices.
Each time we attain quotes for members – we’ll have to speak with several manufactures and negotiate with them. This is before we have worked out the import charges or even looked at your detailed product specifications.
Therefore providing an accurate quote requires a significant amount of work for our account managers. And we save this for members.
How much can we save by using WeGo Service?
Firstly there are the price savings. If you’re sourcing from local wholesalers – it’s not uncommon to save 30-80% when importing direct. In fact, for some products the savings have been greater. Using WeGo Service to manage your quality control needs you’ll not only save time but as we’ve seen many times will save thousands of dollars by ensuring members get exactly what they ordered.
There are also savings on shipping – we always get the best shipping prices in the industry.
How is payment made for my goods?
When you order goods with WeGo Service you will receive two invoices.
• The first is for the cost of goods in China which must be paid in full before the goods are shipped. This invoice is to be paid to WeGo Services Hong Kong bank. You can pay by bank transfer.
• Once your goods arrive you will be invoiced by WeGo Service for the shipping, handling, VAT and duty costs from China.
How can we be confident about the quality of the goods?
There’s a few ways you can be confident you’ll get the right type of goods you requested.
WeGo Service offers a quality control inspection on every order we export. There are three levels of quality control. And what YOU need varies according to your particular product. As a general rule the more technically complex your product – the greater the level of quality control you will need. It also depends on the value of your order. It makes sense to spend more on testing the quality of a $50,000 order than a $1,000 order.
What about import duty, customs clearance and tax?
Under normal circumstances, there will be shipping, handling, and tax to pay. Duty rates vary from one product to the next. Many times a product may be duty exempt so there would be nothing to pay, however on average duty is around 5% on most products.
A choice of shipping options available demands some clients goods go to Amazon warehouse,WeGo Service can also handle duty from our side so clients don’t need worry the duty payment issue. If you have arranged for the goods to be drop shipped to another address that needs duty payed in the landed country then WeGo Service can help to prepay the duty and send the invoice to you later.
For sea shipment WeGo Service offers door to door service. All duty is paid in China and WeGo Service send invoice to you later which means WeGo Service can handle the custom clearance and duty payment. You can just sit back and WeGo Service will get the goods to you.
What does WeGo Service charge for its services?
We charge an initial membership fee of $299 USD. We also charge a commission per order of 5% – 7% of the FOB cost of goods.
All logistics, freight, port, handling charges are billed to you at cost and we ensure that we get the cheapest rates in the industry.
What are the warranties on products?
The warranties offered need to be negotiated on an order by order basis. These will vary from one factory to another.
Generally speaking, factories offer a small percentage of spare parts for free to cover any breakages or faults.
Many manufacturers will also offer a 6 month spare parts warranty. Here’s how it works. Once your order arrives, if you report any faults the factory will ship over the replacement parts or complete unit to compensate for this.
Why do factories offer these spare part warranties? In most cases, returning items back to China and then from China back to you is not a cost-effective solution.
Are there any hidden fees?
We don’t have any hidden fees. Before you place an order we’ll provide you with a landed quote. This shows all the charges of your order landed in your country. No nasty surprises.
What are options to have my goods delivered?
You have two options. Have the goods shipped to your warehouse or other location. Or you can pick them up from a specific warehouse in your city. Please note: if you are not in a city with a port, we’ll need to freight your goods inland. WeGo Service can also arrange airfreight for smaller or urgent orders.
How do I protect my intellectual property rights (IPR)?
You protect your IPR rights in much the same way you would in Australia, UK, US, New Zealand, Canada or Ireland. You should ensure you have a patent and trademark in the country or countries where you want to protect your market. Many small companies experience difficulty protecting their IPR abroad, including in China, as they are not aware of how to obtain and enforce rights in foreign markets. Some basic, often low-cost, steps small companies should consider include:
• Working with legal counsel to develop an overall IPR protection strategy;
• Developing detailed IPR language for licensing and subcontracting contracts
In WeGo Service’s experience, having a good relationship with your supplier is also crucial to the success of enforcing your intellectual property rights.
